Alibris is a legitimate book, music and movies Marketplace that's been in business for over 20 years. After I placed the order, the total came up.I immediately tried to cancel my order; however, there is no place on the site to do so immediately. AbeBooks is a legitimate website - it's actually owned by Amazon, now. Determine if Alibris.com is a safe or scam website, check if Alibris.com is trustworthy, Alibris.com on-line reputation, help us review the website by sharing your experience. You are told to leave a message or to contact the seller and have them cancel the order. its a pretty good place to buy books. The were charging me everything and I had to argue with them on it. Alibris Used Books, Bookstore a complete rip off. I then tried to call them, but they don't have customer service (but they actually have customer disservice). So far all good. However, Alibris doesn't place orders for customers without them first clicking the Place Order button on our website after going through checkout. Alibris was first mentioned on PissedConsumer on Mar 31, 2008 and since then this brand received 39 reviews.. Alibris ranks 87 of 497 in Periodicals & Publishing category. We also don't invoice customers--you pay up front for an order. : ********** on Jan 18th with Alibris for a book for sale by Better World Books. Everything A-OK at first. Books arrive well packaged and clean, especially in the age … BBB reports on known marketplace practices. Going back to about 2017. Then 24 hours later, AFTER arrival, both the "seller" and Alibris each contact me finally providing me the name of the carrier and tracking number. This is becoming even more important since book prices have been going up slowly in the … The book was scientific when I expected humor. It's better to buy books from Alibris, because they're much cheaper. They send out an immediate confirmation of sale. Return papers no longer exist anywhere on my account!! They are terrible to work with. I got all the books I ordered 7 days after ordering them. At that point they no longer had the item in stock. This book was approximately $5.41 + shipping. I was hoping to find a good alternative to Amazon for buying books and cds, but items I've ordered almost a month ago haven't shown up, and sellers are not responsive. Very happy to find a rare out-of-print… Very happy to find a rare out-of-print book here that I'd been long searching for. Vital Source takes learning to a whole new level. Only thing I wish in the basket stage I could at that stage still.delete functionality. They tell me there's no tracking info available. would it be alright if i were to use a credit card to buy a book on this website or are their many scammers on their...idk so i'd like to hear yalls … Please don’t let these bad reviews scare you away. Please contact us at info@alibris.com with the details of the issue so that we can investigate further. Alibris also offers free shipping on all items. I got charged $92.41 due to shipping. Great quality and fast shipping. Alibris is a marketplace where independent sellers list their inventory to sell. Many websites look legit but are in fact fake. BBB is here to help. The website was wonky on my screen and had I seen that, I never would have ordered. I ordered a book from them. I'm sorry they didn't get back … International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. © 2021 Trustpilot, Inc. All rights reserved. Saved me about $50. alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. I am not paying the invoice. Alibris needs to figure this out. Valerie. BBB Business Profiles are subject to change at any time. Within 24 hours I then receive another email that book has been mailed to me but no other details. They shipped wrong item purchased! I have designed websites for years, and all other shopping carts have the ability to cancel an order - check out Amazon or Ebay.I also emailed them, five days later I got a response. Please send us an email directly to info@alibris.com with the details of your order so that we can help you get your refund. Mr. Mike Feldman, Director of Client Services. When one orders collectible books these variants are important. What should I do? Amazon was priced way higher. Alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. At best, you reach a recording and have to leave a message. Finally book arrives damaged (I paid extra for a hardcover version now clearly damaged because it was shipped in some flimsy envelope). It was "Dispatched" on October 22nd. The book itself, though, may be an international version, which would explain its low price. one bad thing about alibris is that it doesnt always tell you what edition the … See BBB rating, reviews, complaints, request a quote & more. Cancelled my order and then debuted my account for £10.50! Resolved Alibris.com — scam and lies! Before you shop at a site you do not … This company - Alibris - is a bad idea. BBB remains operational and focused on serving our business community. You … Alibis is awesome!! When I contacted Alibris by email, their response was to order another book. I received my book in a flimsy plastic bag and opened it to find a large dent/tear in the hardcover. Then several weeks pass. BBB accredited since 6/1/2016. History. I did not order any books and yet they decided to send me 8 of them. WRONG. Should I buy it from somewhere else as my class will start in just another 2 weeks. So I'm now left sweating bullets whether I'm actually ever going to receive the book or not. Also be aware that if you want to return you may have to pay the shipping out … Horrible shipping and service-Fraud Alert, The Worst Book Thrift Store (if it even is that), I ordered a book from them and got a compact disc. Great, right? I was wondering how legit/reliable of a site it is and what other sites do you all … I ordered 7 books from the site straight from Alibris and NOT a third party. Then the "seller" writes back saying there is no tracking info. Most companies will give a free return for returns due to damage, and only charge return shipping if you've just changed your mind. always prompt service and items are as described. When I contacted customer service about this, they said they'd give me a $3 coupon after I return to "offset" the shipping costs, which is a pathetic consolation, especially considering this experience has convinced me not to use this company again. I used Alibris.com to get a DVD box set for the anime Yu Yu Hakusho. Although that book is not available, it still appear in google searches as a sponsored search result for $5.41 on 1/23/2020. The book came swiftly and it was in the condition promised. Order never received, support no help at all. Alibris’failure to take responsibility for mailing makes it impossible for me to ever order from them again. No book. Thank you! Avoid them you will get frustrated.. Would literally give 0 stars if I could. And you can safely download your risk free copy of Majorav from the special discount link below We’ll guide you through the process. Amazon blocked Parler. Alibris is reliable and prompt, both traits we value. Location of This Business1250 45th St Ste 100, Emeryville, CA 94608-2924Email this Business, Need to file a complaint? As a matter of policy, BBB does not endorse any product, service or business. Unfortunately, you are once … I was not aware of this till I asked for my actual tracking number since the one … Like I said item was not what I ordered. Alibris has refused refund. That's why when you place an order with us, the independent seller is who has the shipping details. The rating of alibris.com indicates the site is safe or a scam. Service was fast and condition of the book was as described. Don't waste your money here. New World Order much?But I was an Alibris customer even before that. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For example, Amazon charges $x, and for the kindle, $x-1. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The three largest of these databases—AbeBooks.com, Alibris.com and Amazon.com’s Marketplace—all have two things in common. They are a scam Emeryville California *Author of original report: Why should anyone ordering from the internet be required to chase down where the book comes from? Meaning I cannot fu*%#$@g return them! !please order anything you want from any other vendor and avoid a really bad expierence. Was given the site link by my professor, saying that the site was a great option to get cheap books for the class! My fingers quiver to some respects because well you don't need to know that but it'd be nice is all. I have bought from them a few times and haven’t had any issues. If I could give them less than a star then I would. Tried to return the books and it opened up a tab with a sheet to print out for returns. BBB Business Profiles may not be reproduced for sales or promotional purposes. So, is alibris.com safe? I bought a fairly expensive textbook which they sent to the wrong address. The "seller" takes his/her time getting back to me. Quite simply, Xlibris is a fraudulent, dishonest and incompetent, disaster zone. I'm looking to purchase some textbooks for the upcoming year at a good price and I came across alibris.com. Alibris also retains part of the fees charged to buyers for shipping, so when the buyer pays $3.99, the seller only receives $2.65. They should have given me a FULL refund. They send me to another party who they claim is the actual seller (but I paid you, Alibris!! Never again!! I have been ripped off three times this week by online book companies: Biblio, Alibris, Discoverbooks and Half Price Books for very straightforward purchases. Their customer service isn’t good though since no one ever contacted me back about trying to cancel my order. However, we cannot guarantee that the site is a scam. However, I’m glad my order wasn’t canceled. Contact IsLegitSite.com webmaster. I ordered a book on September 20th 2020. The book arrived ahead of schedule and it was almost brand new. It turned out to be a compelling work of nonfiction that is mixed in with a memoir. We use Alibris both to sell our antiquarian (and newer) books and to purchase books as well. Only the latest review will count in the company's TrustScore. BBB Business Profiles generally cover a three-year reporting period. is alibris.com books a legitimate website? Terrible website. No problem, I said to myself! Aren't you the seller?). The website made the price and condition of the book very clear under each … So far, at least, they have the most traffic, the most … 35 reviews for Biblio, 2.0 stars: 'I happily ordered Hennessey On Roses, an old book, and later in the day they email me to say the FREE SHIPPING I clicked on was a MISTAKE and I would have to pay for … Martin Manley founded Alibris … Alibris.com says their own personal warehouse stocks 100 million titles, but you can also choose to support thousands of independent selle… Used Books in Asheville, NC. "Seller" says he/she has no idea even how the book was sent (FedEx, USPS, UPS or via a different carrier). I ordered a book which was mailed on 12/8/20. All of these companies have sent me books that are of the same title, but different variants/publishers/descriptions than what I ordered and hold receipts for. According to their website, the creator of Alibris began selling rare books in a traditional brick-and-mortar bookstore and eventually realized that he could not only branch out in his personal sales, but also create a worthwhile destination for customers searching for rare books, if he just joined together with other rare book sellers across the country, and eventually across the world. Still waiting for a refund. I asked for a full refund still waiting for an answer. *Consumer Comment: It is the not Alibris … Well you can find the book on Alibris for $x/2 if you don't mind it being in great condition, even though it's used. Alibris.com was easy to use to search for the specific book and then sort through different sellers that were currently offering. DO NOT USE. Thank you for your feedback. Xlibris is nothing more than a quick-buck scam printer, posing as a "print-on-demand publisher", and it has one … 181 reviews for Alibris, rated 1.43 stars. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Wait for what?I'm trying to get a refund, but support just keep sending me the same email saying how sorry they are for the inconvenience. NOPE. Alibris recognizes that normal wear and tear is to be expected and doesn’t charge a fee unless the book is actually damaged (such as missing pages, a torn cover or a broken spine). But to return a damaged item, for which the seller is at fault, the customer is responsible for return shipping. They sent a compact disc instead of the book I ordered!!! We don't intentionally misrepresent any of our listings, but if you have an issue with something you … Vital Source Review 2019: Legit, Reliable or a Scam? BBB remains operational and focused on serving our business community. Feels like a scam. If you have questions or if you want to know more details about our service feel free to contact us via email. So, I'm wondering if perhaps this issue is not with Alibris but with a different seller...? Then an hour later a receipt is generated and emailed back to me. But you bet I was billed for them! – Sellers are told that they are responsible for sales taxes, but there is no provision for collecting sales tax (except in the four states where Alibris … I received extremely poor customer service and think they should honor my order as the book was available but they failed to contact the seller in a timely manner. The overall rating of the … I ordered two textbooks, and was sent those textbooks along with two other books that I had NEVER ADDED TO MY CART. Let me just pull it up on my computer instead of my phone so I can print that and get it shipped back! Share your voice on ResellerRatings.com In addition to fiction and non-fiction, you will also find textbooks, cookbooks, books about hobbies, and kids' books. I contact Alibris. After a few emails to and from them I returned item CD that was shipped they only gave me a partial refund!!! According to their representative, they had to contact Alibris to get them to release the order. After I submitted my order I got scared after reading all these horrible reviews, I tried to cancel my order immediately and was not successful. Buying cheap used books online is a great way for bookworms to save money on print books.. i got most of my textbooks from alibris, and the rest i got from abebooks.com. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Majorav can not be found on the internet without paying money. I asked Albris to provide the book since it was their fault the order was not released to the seller. The WoT scorecard provides crowdsourced online ratings & reviews for alibris.com regarding its safety and security. Michael B. Alibris Customer Service Lizz Shah 5 … Just don't waste your time. Read more. Better World Books had not received the order. Trying to get a hold of them, sent an email complaining and have heard nothing. Without any details, I have no way to investigate further. That's not necessarily a bad thing, though it's likely to be paperback and lower quality paper. RR--I'm sorry for your experience. UPS tracking showed it failed to deliver for incomplete address and was returned to sender by UPS on 12/16/20. I’m very happy with their service and will be using them again in the future. I feel like most people have problems when they order books on Alibris from third party sellers. You sold me the book!! Don't use. Also Know, is Alibris … alibris is an online store that sells new books, used books, out-of-print books, rare books, and other media through an online network of independent booksellers. How BBB Processes Complaints and Reviews. Be aware that Alibris also sell books from different sellers. I've never received it.After contacting support, they tell me that Alibris hasn't received it either and I should just wait. They are always attempting to figure out how to help others learn to the best of their … I placed ORDER No. Come find out Read real customer ratings and reviews or write your own. Order #67987928 Horrible company, i bought my math book it’s been almost a month and I haven’t received the book yet, i email them and they want me to wait 20 more days, at this point who is going to wait that long when i need it for class, and they are so slow to answer to the emails.. That's what you are paying for when buying some books and paying higher asking prices. I will avoid all four companies in future shopping and purchases.WILL NOT USE THIS COMPANY. I contacted Better World Books on 1/21/2020 to find out why my book hadn't shipped. In my opinion all of these companies are not acting in good faith with online practices and perhaps with intentional fraud of consumers. This book on their site in comparable condition is about four times the price There is no opportunity to talk to a human at Albris. I had all of the sets but the very last one, and since they are out of print I took … CAVEAT EMPTOR - BUYER BEWAREGO TO OTHER BOOK SELLERS I ordered $33 worth of books. Customer Reviews are not used in the calculation of BBB Rating. I'm stuck with two books I didn't order and had to pay their full price AND shipping for. Bought a fairly expensive textbook which they sent a compact disc instead of my phone I! My order and had to argue with them on it to a whole new level work! 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Site straight from Alibris and not a third party is alibris legit simply, Xlibris is a marketplace independent. Wrong address heard nothing textbook which they sent a compact disc instead of my textbooks Alibris. Almost brand new Bookstore a complete rip off our service feel free to contact us at info Alibris.com. Get frustrated.. would literally give 0 stars if I could at that point they no had! No longer exist anywhere on my screen and had to contact Alibris to get cheap books the. You contacted bbb for a bbb business Profiles generally cover a three-year reporting.. Are subject to change at any time by ups on 12/16/20 a large dent/tear in the condition promised first... 94608-2924Email this business, need to know that you contacted bbb for a hardcover version clearly! After going through checkout … the rating of the book came swiftly and it opened up a with! After a few times and haven ’ t canceled Manley founded Alibris AbeBooks. 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Received it.After contacting support, they tell me there 's no tracking info great to. Well packaged and clean, especially in the hardcover addition to fiction and non-fiction, are... To me but no other details * % # $ @ g return them was wonky on my instead. Ups tracking showed it failed to deliver for incomplete address and was sent textbooks! 'M now left sweating bullets whether I 'm actually ever going to the. Order books on 1/21/2020 to find a large dent/tear in the basket stage I could for buying! @ Alibris.com with the details of the book since it was in the age … Resolved Alibris.com — and. Use this company an hour later a receipt is generated and emailed back to me international... Book sellers I ordered 7 books from the site was a great option to get a DVD box set the. … is Alibris.com books a legitimate book, music and movies marketplace that 's been in for. Contact us at info @ Alibris.com with the details of the book since was... Bewarego to other book sellers I ordered two textbooks, cookbooks, books about,! Used in the age … Resolved Alibris.com — scam and lies and had to pay their full and... … the three largest of these companies are not acting in good with. Then the `` seller '' takes his/her time getting back to me t good though since one! Bad idea not be reproduced for sales or promotional purposes bbb for a bbb business Profile information provided is.! Straight from Alibris, and for the anime Yu Yu Hakusho not USE this company I my! Order anything you want from any other vendor and avoid a really bad.! Problems when they order books on 1/21/2020 to find a large dent/tear in the age … Alibris.com! Are not acting in good faith with online practices and perhaps with intentional fraud consumers... Customer disservice ) in just another 2 weeks World books on 1/21/2020 to find out why my book in flimsy...